For Support teams
Support teams, stop doing the same clicks all day.
A command palette for every macro and conditional replies that branch on ticket type — find the right answer without hunting.
The daily grind
- Hunting through a long macro list for the right canned reply.
- Repeating the same triage clicks on every ticket.
- Tweaking the same reply differently depending on the ticket type.
Mapped to a key
Fuzzy-find any macro
Open the command palette and type a few letters to fire any mapped reply or action — no scrolling a macro menu.
Replies that branch on context
Conditional templates with {{#if}}…{{else}} send the right wording for refunds, bugs, or how-tos from a single snippet.
One-key triage
Record the tag, assign, and status clicks you do on every ticket once, then replay the whole sequence from a shortcut.
A day with HotKeyNavigator
Same work, minus the clicks. These add up to ~30 minutes a day back.
| Task | Before | After |
|---|---|---|
| Find and insert the right macro | 25s | 3s |
| Run the triage click sequence | 35s | 2s |
| Adapt a reply to ticket type | 45s | 4s |